1win Privacy Policy

This Privacy Policy governs the collection, processing, protection, disclosure, and destruction of personal data provided by users of the 1win platform. All personal information is handled in accordance with applicable data protection standards and is used solely on the basis of informed user consent. The policy applies to all individuals who access or use the services offered through the 1win website. By continuing to use the platform, users acknowledge that they have read, understood, and agreed to the terms set out in this document. 1win is committed to responsible data handling and to maintaining the confidentiality of all user information at every stage of processing.

Privacy and Data Protection

What Personal Data Is Collected

1win collects personal information that users provide directly during registration, account verification, and use of its services. The categories of data collected include:

  • Full name and date of birth
  • Contact details such as email address and mobile number
  • Residential address and identification documents
  • Financial information including payment details and transaction records
  • Device information, IP address, and browsing behaviour on the platform

Why This Data Is Collected

Personal data is collected for the following purposes:

  • To create and manage user accounts
  • To process deposits, withdrawals, and other financial transactions
  • To verify user identity in compliance with applicable regulations
  • To detect and prevent fraudulent activity
  • To provide customer support and respond to queries
  • To improve the quality and functionality of services

How Data Is Protected

1win implements both technical and organisational measures to protect personal information from unauthorised access, loss, or misuse. These measures include:

  • SSL encryption across all data transmissions
  • Restricted access to personal data on a need-to-know basis
  • Regular security audits and vulnerability assessments
  • Secure storage systems with controlled access protocols

User Rights

Users have the following rights in relation to their personal data:

  • Right to access: Users may request a copy of the personal information held about them.
  • Right to correction: Users may request that inaccurate or incomplete data be corrected.
  • Right to deletion: Users may request the removal of their personal data, subject to legal retention obligations.
  • Right to withdraw consent: Users may withdraw consent to data processing at any time, subject to applicable terms.

Compliance

1win processes personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws governing data protection and online services.

Use of Collected Information

Personal information collected from users is used strictly for lawful and transparent purposes. The following outlines how collected data is used:

Account and Service Management

  • To register and maintain user accounts
  • To verify identity and process transactions securely
  • To deliver the services requested by the user

Transactions and Payments

  • To facilitate deposits and withdrawals
  • To detect and prevent unauthorised financial activity
  • To maintain accurate records of all account-related transactions

Service Improvement and Analytics

  • To analyse user behaviour and platform usage patterns
  • To identify and resolve technical issues
  • To enhance existing features and develop new functionalities

Marketing and Communications

  • To send promotional offers, updates, and relevant information, where the user has opted in
  • To personalise content and recommendations based on user preferences
  • Users may opt out of marketing communications at any time through account settings or by contacting support

Legal and Regulatory Compliance

  • To fulfil obligations under applicable Indian laws and regulations
  • To respond to lawful requests from regulatory or law enforcement authorities
  • To prevent money laundering, fraud, and other prohibited activities

All data processing is carried out on a lawful basis, including user consent, contractual necessity, and compliance with legal obligations. Personal information is never sold to third parties for commercial purposes.

Access to Information

Accessing Personal Data

Users may request access to the personal information held by 1win at any time. Such requests can be submitted through the platform’s customer support channels. Upon verification of identity, the relevant data will be provided within a reasonable timeframe.

Updating Personal Data

If any personal information on record is inaccurate or has changed, users are encouraged to update it directly through their account settings. Where updates cannot be made independently, users may contact the support team for assistance. Corrections will be processed promptly.

Requesting Deletion of Data

Users may request the deletion of their personal data. Requests will be assessed in accordance with applicable legal and regulatory obligations. In certain circumstances, some data may be retained for a legally mandated period before deletion is completed.

Consent to Security and Payment Processing

By registering and using the services on the 1win platform, users expressly consent to:

  • Identity verification and security checks conducted by 1win or its authorised partners
  • The processing of payment data by licensed payment service providers for the purpose of facilitating financial transactions
  • The sharing of necessary financial information with banking institutions and payment processors, limited strictly to what is required for transaction completion

This consent forms part of the overall agreement between the user and 1win and is necessary for the secure and lawful operation of account services.

Protection of Children’s Privacy

Age Restriction

The 1win platform is intended solely for users who are 18 years of age or older. Access to online gaming and sports betting services is strictly prohibited for minors. By registering an account, users confirm that they meet the minimum age requirement.

Limitations of Age Verification

1win relies on the information provided by users during registration. The platform is not in a position to independently verify the age of every individual without the submission of valid identity documents. Users are required to provide accurate information, and accounts may be suspended pending document verification when required.

Handling of Data Belonging to Minors

If a parent or legal guardian becomes aware that their child has registered on the platform and provided personal information without consent, they are requested to contact 1win immediately. Upon receipt of a verified request, all personal data associated with the minor’s account will be permanently deleted without undue delay. No data belonging to a person under the age of 18 will be knowingly retained or processed.

International Data Transfers

Cross-Border Processing

Personal data collected from users may be transferred to and processed in countries other than India, depending on where 1win’s operational partners, service providers, or infrastructure are located. These transfers are carried out as part of the normal operation of the platform.

Consent Through Use

By accessing and using the 1win platform, users consent to the transfer of their personal information to jurisdictions outside India where applicable partners operate. This includes countries that may have data protection frameworks different from those in India.

Confidentiality Obligations

All third-party partners and service providers who handle personal data on behalf of 1win are bound by confidentiality obligations. These partners are required to:

  • Process personal data only for the specific purposes for which it was shared
  • Maintain appropriate security measures to protect personal information
  • Refrain from disclosing personal data to any unauthorised parties

1win takes reasonable steps to ensure that all international transfers are conducted responsibly and that user data remains protected regardless of the jurisdiction in which it is processed.

Use of Cookies

What Cookies Are

Cookies are small text files placed on a user’s device by a website during a browsing session. They are used to store information about user preferences and activity, allowing the website to recognise returning visitors and improve the overall experience.

How 1win Uses Cookies

The 1win platform uses cookies for the following purposes:

  • Statistical analysis: To collect aggregate data on website traffic and user engagement
  • Behaviour analysis: To understand how users navigate the platform and which features are used most frequently
  • Personalisation: To remember user preferences and tailor content accordingly
  • Platform improvement: To identify technical issues and improve website performance over time

Cookie Retention Period

Cookies placed by the 1win platform are retained for a period of up to one year from the date they are set. After this period, cookies expire automatically and are removed from the user’s device.

Managing Cookies

Users may manage or disable cookies through their browser settings. Please note that disabling certain cookies may affect the functionality of the platform and limit access to some features.

Acceptance of Privacy Policy

Agreement Through Use

By accessing or using any part of the 1win platform, users are deemed to have read and fully accepted the terms of this Privacy Policy. No further action is required for the policy to become binding, as use of the services constitutes acceptance.

Current Version Prevails

This Privacy Policy may be updated from time to time to reflect changes in data practices, legal requirements, or operational procedures. The most recent version of the policy, as published on the website, shall prevail at all times. Users are encouraged to review this document periodically to remain informed of any updates.

Continued Use After Updates

If a user continues to use the platform after a revised policy has been published, that continued use will be treated as acceptance of the updated terms. Users who do not agree with the revised policy should discontinue use of the platform and may contact the support team regarding account closure.

Third-Party Privacy Practices

When Data Is Shared with Third Parties

Personal data collected by 1win may be disclosed to third parties under the following circumstances:

  • Legal obligations: When required by law, court order, or regulatory directive applicable in India or another relevant jurisdiction
  • Dispute resolution: When disclosure is necessary to investigate, prevent, or resolve disputes, including fraud investigations
  • Contractual arrangements: When third-party service providers are engaged to deliver specific functions on behalf of 1win, such as payment processing, identity verification, or technical support

Transparency About Third Parties

Where third parties are listed on the 1win website, users may review their respective privacy practices directly. Where a third party is not publicly listed, users will be informed of the purpose and scope of any data sharing prior to or at the time of disclosure, to the extent permitted by law.

Consent Through Data Submission

By submitting personal information to 1win, users consent to the disclosure of that information to relevant third parties as described in this section. This consent is limited to the specific purposes outlined above and does not permit third parties to use personal data for unrelated commercial purposes.

Updated: