Responsible Gaming

Every form of gambling carries the risk of financial loss. This is not a flaw in the system. It is the nature of betting, and understanding it is the first step towards playing responsibly.

Responsible gaming means staying in control of how much time and money you spend. It means treating betting as a form of entertainment, not a source of income.

Key principles to follow

• Set a fixed budget before you start playing and do not exceed it.
• Only bet money you can afford to lose.
• Treat winnings as a bonus, not an expectation.
• Take regular breaks to maintain a clear head.
• Do not chase losses. Accept them as part of the experience.
• Keep track of how much time you spend on the platform.
• Use the responsible gaming tools available on 1win to set deposit, loss, and session limits.
• Never gamble when you are stressed, upset, or under the influence of substances.
• Balance gambling with other leisure activities in your life.
• Talk to someone you trust if you feel your habits are changing.

1win provides in-built tools to help you apply these principles directly within your account. You are always in control.

Gambling addiction can develop gradually. Many people do not notice the signs until the problem has already grown. Recognising these warning signs early can make a significant difference.

Common indicators of a gambling problem

• You spend more money on betting than you originally planned.
• You find it difficult to stop or reduce your gambling, even when you want to.
• You feel restless or irritable when you are not gambling.
• You return to gambling shortly after a loss in an attempt to recover it.
• You hide your gambling habits from family or friends.
• You borrow money or sell possessions to fund your betting.
• Gambling is affecting your work, studies, or personal relationships.
• You feel anxious, guilty, or low after a gambling session.
• You spend significant time thinking about betting, even when doing other things.
• You have tried to cut back before but were unable to follow through.

Gambling addiction is a recognised mental health condition. It deserves the same attention and care as any other health concern. If several of these signs apply to you, seeking help is the right step forward.

Dealing with a betting addiction requires honest self-assessment and practical steps. The following recommendations can help you regain control and protect your well-being.

Practical steps to address gambling addiction

• Acknowledge the problem. Admitting that gambling has become difficult to manage is the most important first step.
• Use the self-exclusion option available through your account to temporarily or permanently restrict access to gambling.
• Set strict deposit and loss limits on your account so that spending stays within a defined boundary.
• Remove saved payment details from your account to reduce impulsive deposits.
• Block gambling-related websites and apps on your devices using filtering tools.
• Reach out to a professional counsellor or therapist who works with addiction.
• Join a peer support group where others share similar experiences.
• Tell a trusted person about your situation. Accountability helps.
• Fill your time with alternative activities such as exercise, hobbies, or social engagement.
• Contact the 1win support team to activate responsible gaming features on your account.

Recovery is possible. Taking one step at a time is enough to move in the right direction.

If gambling is becoming a problem, you do not have to face it alone. Several organisations in India offer free, confidential support to those affected by gambling addiction.

Help organisations available in India

• iCall – A mental health helpline run by the Tata Institute of Social Sciences (TISS). Provides counselling and psychological support.
  Website: https://icallhelpline.org
  Phone: 9152987821
• Vandrevala Foundation Helpline – A 24/7 mental health support service available across India, offering free counselling.
  Website: https://www.vandrevalafoundation.com
  Phone: 1860-2662-345
• NIMHANS (National Institute of Mental Health and Neurosciences) – A leading mental health institution in Bengaluru offering addiction treatment programmes.
  Website: https://nimhans.ac.in
• Gamblers Anonymous India – A fellowship group for individuals who wish to stop gambling. Peer-led support meetings are held regularly.
  Website: https://www.gamblersanonymous.org
• Parivarthan Counselling, Training and Research Centre – Based in Bengaluru, offering individual counselling and a telephone helpline.
  Website: https://parivarthan.org
  Phone: 76766 02602

Reaching out for support is a sign of strength, not weakness.

If you are concerned about your gambling habits, the 1win support team is available to assist you. Our team can help you activate responsible gaming tools, set account limits, or initiate a self-exclusion request.

Ways to contact 1win support in India

• Live Chat – Available directly on the 1win website and mobile app for immediate assistance.
• Email – Send your query to the official 1win support email address for a detailed response.
• Online Help Centre – Browse the FAQ and support articles available on the platform for self-service guidance.

All queries related to responsible gaming are treated with complete confidentiality. You are encouraged to reach out whenever you need assistance.